ODOO SUPPORT

What Will You Learn?

• Understand Odoo’s functional architecture and the role of support within the ecosystem.
• Effectively assist users in their use of Odoo modules.
• Diagnose and analyze issues: functional errors, configuration problems, data inconsistencies…
• Manage a support ticket from start to resolution: information gathering, analysis, processing, follow-up, and closure.
• Configure the main modules (Sales, Purchase, CRM, Inventory, Accounting, etc.) to resolve simple requests.
• Identify functional limitations and know when to escalate to the technical team or a consultant.
• Communicate clearly with users, draft a structured response, and propose appropriate solutions.
• Apply support best practices: prioritization, documentation, management of recurring requests.
• Use Odoo’s analysis tools (functional logs, history, activity tracking) to understand user actions.
• Maintain a clean Odoo environment: checks, configuration updates, testing after modifications.