Our Complete Offering
Comprehensive Support for Your IT Equipment
At Nematek Solutions, our after-sales service goes far beyond basic assistance. We provide long-term support to SMEs, institutions, and resellers by ensuring business continuity and optimal performance of their IT equipment.
Our teams intervene throughout the lifecycle of your IT assets—computers, servers, networks, peripherals, and embedded solutions—with rigorous monitoring, accurate diagnostics, and rapid response, either on-site or remotely.
🔍 Technical Diagnostics & Support
In case of an issue, our technical support team responds quickly through remote access and our dedicated helpdesk. Each action is documented with a detailed report and clear recommendations.
We also conduct targeted audits to assess your IT infrastructure, detect weaknesses, and anticipate necessary updates or replacements.
🔄 Preventive & Corrective Maintenance
We provide regular preventive maintenance to extend the lifespan of your equipment, including technical inspections, cleaning, updates, and performance testing.
In the event of a failure, our technicians intervene rapidly to repair or replace affected components.
Our maintenance contracts are flexible and tailored to your business needs, ensuring clear service levels with defined response times and performance tracking indicators.
🔁 Warranty, Replacement & Returns Management
All our equipment is covered by the manufacturer’s warranty, and we handle all administrative and logistics processes on your behalf.
In the event of a failure, we offer a standard replacement or a temporary loan unit to ensure the continuity of your operations.
Our return management system guarantees full traceability, from the initial request through to final resolution.
🧠 Optimization & Updates
Beyond troubleshooting, we support the continuous evolution of your infrastructure by advising on upgrades, performance optimization, and security enhancements.
Our experts ensure your IT systems remain aligned with your business objectives, transforming your equipment into a true growth enabler.
🤝 Why Choose Nematek?
What sets us apart is our strong technical expertise, constant responsiveness, and deep understanding of business challenges.
Our clients benefit from a dedicated point of contact, clear reporting, and personalized support.
We work with rigor and a pedagogical approach, turning every issue into an opportunity for improvement.