Something not working?
Tell us what is happening. Write here and your request is recorded and followed up at Nematek, with a reference to quote if you chase it up, or use WhatsApp if that is faster for you — both reach the same team.
Support channels
Fastest
For an emergency, message us directly. Describe the problem and which product it concerns.
+1 (210) 785-4525 (international line) , opens in a new tabWith attachments
To attach a screenshot, an invoice or an export, email remains the most practical.
service.client@nemateksolutions.comTo keep a record
Your request is recorded at Nematek and followed until it is resolved, even if the person answering you changes.
What helps us answer quickly
Three things save the most time: which product is affected, what you were doing when it happened, and the exact error message if there is one. If you do not know, write anyway — we will ask.
Never send passwords, codes, access tokens or your customers’ personal data. A transaction reference is enough — we will ask for anything else if needed.