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FAQ

Frequently asked questions

These answers cover solution selection, pricing, demonstrations, data, support and integrations.

What is Nematek One?

Nematek Solutions’ range of business software: till and stock, pharmacy, school, property, accounting and more. Nematek sets the solution up for you, trains your team on site and then supports you remotely.

Is it only for large companies?

No. A shop, a pharmacy or a school can start on the Essential level, the least expensive; the Business and Enterprise levels are for more users, sites or integrations. Each level’s price is published on the product page.

Does Nematek provide training and support?

Yes. Training your team is part of the implementation, on site; after that, a Nematek One Support plan covers follow-up remotely, by call. The amount of training and the plan are set out in the quote.

Can existing data be migrated?

Yes, if the quote includes it. We give you templates to fill in, we clean and import your data, then we check with you that the figures carried over are right.

Can Mobile Money and WhatsApp be integrated?

Yes. Mobile Money payments can be reconciled with sales and invoices, and WhatsApp connected to customer follow-up. What is possible depends on the operator or provider chosen, whose fees are billed separately.

How long does implementation take?

The indicative timeline is on the page of each software product and of the website offer: from 1 to 16 weeks depending on the product and the level. For study-based extensions and the other services, it is confirmed in the quote. The exact timeline is agreed with you before the project starts.

Can I request a demonstration before deciding?

Yes. We show you the software on your main problem, with sample or anonymised data, rather than a generic demo.

Are the displayed prices final?

No, they are indicative prices in FCFA. The final quote depends on the number of users and sites, your data, the integrations, training, hosting and the support chosen.

Do I need to share documents and data during the first contact?

No. Start by describing your business and your problem. We will then tell you which examples or files are useful, and you decide what you share.

How do I choose between several products?

Use search and comparison, then request a free assessment: we will tell you which product to start with, and what can wait.

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A good solution starts with a clearly defined problem

Request an assessment to confirm the product, scope, integrations, timeline and budget.