Commerce, sales & customer management

Turn sales, checkout, leads and conversations into end-to-end tracked operations.

Common challenge

Scattered sales, missed follow-ups, disconnected stock and limited commercial visibility.

Relevant solutions

Choose based on the priority workflow

9 solutions and services relate to this category. The right combination is confirmed during assessment.

Available

Commerce & CRM

Nematek One Gestion Commerciale

Sales, checkout & inventory

Sell, collect payments and run your business from one workspace.

Implementation

From 650,000 FCFA

Available

Commerce & CRM

Nematek One WhatsApp Commerce

Conversational commerce

Turn WhatsApp conversations into trackable orders and better customer follow-up.

Implementation

From 350,000 FCFA

Available

Commerce & CRM

Nematek One CRM

Sales pipeline & performance

No forgotten lead and no follow-up without an owner.

Implementation

From 450,000 FCFA

Available

Industry solutions

Nematek One Dépôt

Beverage depots & distribution

Control fulls, empties, deposits, deliveries and receivables.

Implementation

From 900,000 FCFA

Available

Industry solutions

Nematek One School

Schools & training centres

Connect students, parents, fees, attendance, grades and communication.

Implementation

From 1,500,000 FCFA

Available

Industry solutions

Nematek One Property

Property & accommodation

Manage properties, units, tenants, bookings, rent and maintenance remotely.

Implementation

From 850,000 FCFA

Available

Industry solutions

Nematek One Beauty Shop

Beauty retail & loyalty

Manage products, variants, batches, customer guidance and loyalty.

Implementation

From 550,000 FCFA

Available

Industry solutions

Nematek One Laundromat

Laundry, dry cleaning & pickup

Track every item, order, payment, processing step and delivery.

Implementation

From 650,000 FCFA

Service

Web & hosting

Nematek One Web

Websites, e-commerce & portals

Connect your online presence, leads and business operations.

One-off service

Landing page: 250,000 to 450,000 FCFA

Concretely

Five problems, one answer: connect the flows

Five situations keep coming back: the salesperson records a sale but the stock was never updated; purchase prices move and the real margin blurs; customers buy on credit and repayments get lost between notebooks and messages; inventory sits across the shop, the storeroom and sometimes several sites; prospects arrive by phone, WhatsApp and email with nobody clearly owning the follow-up.

Nematek One Gestion Commerciale centralises items, sales, invoices, purchasing, takings and stock movements, with transfers between locations and reports per point of sale. The CRM organises prospects and opportunities in a pipeline with dated follow-ups. WhatsApp Commerce tracks qualified orders with a status, a customer, products, a payment and a delivery. Implementation from 650,000 FCFA for Gestion Commerciale (indicative 3 to 8 weeks), 450,000 FCFA for the CRM and 350,000 FCFA for WhatsApp Commerce, with scopes confirmed during assessment.

The checkout may need a terminal, a barcode scanner, a receipt printer, a cash drawer and electrical protection, priced in the quote. The native WhatsApp connection may require a paid licence for the management platform the solution is configured on, a WhatsApp Business account and approved message templates, with possible Meta fees, all confirmed at scoping; advanced Mobile Money reconciliation belongs to the dedicated service.

Frequently asked questions

What people ask us

Can I manage several shops with one system?

Yes. The Business level covers several sites defined in the quote, with stock transfers, role-based permissions and consolidated reports per point of sale.

Can I keep selling on credit?

Yes. Authorised credit sales, balances due and due dates are tracked per customer, with the required controls.

What happens when the internet goes down?

Some point-of-sale functions work temporarily offline, with limits: stock synchronisation and some payments require reconnection. Continuity needs are studied before deployment.

Do my WhatsApp orders sync automatically?

Qualified orders are recorded and tracked in the sales process. Automatic synchronisation needs a specific integration, with the required licence, eligibility and access.

Do salespeople see all the financial information?

No. Access is limited by role: a cashier does not have the same rights as a manager or an accountant.

Industries that benefit

Different use cases, tailored scope

Retail stores

Sales, inventory, payments and follow-up in one workflow, for neighbourhood shops, clothing stores, food retailers, hardware stores and multi-site businesses.

Wholesalers & distributors

Purchasing, inventory, customer credit, delivery and multi-site visibility.

Supermarkets

Checkout, purchasing, inventory, margins and owner visibility.

Schools & training centres

Students, parents, fees, attendance, grades and communication.

Hotels & accommodation

Bookings, units, billing, maintenance and guest service.

Restaurants

Checkout, kitchen, inventory, delivery and margin based on validated scope.

Beauty & cosmetics

Variants, inventory, loyalty and social selling.