Security & support
Nematek One Secure
Digital protection & continuity
Protect critical accounts, devices, domains, backups and renewals.
Implementation
From 250,000 FCFA
Cybersecurity, support & maintenance
Protect accounts and devices, verify backups and keep a clear support channel.
Common challenge
Shared accounts, expired licences, untested backups and incidents without structured follow-up.Relevant solutions
Choose based on the priority workflow
5 solutions and services relate to this category. The right combination is confirmed during assessment.
Security & support
Nematek One Support
Support, stability & continuous improvement
One support channel, clear priorities and visibility into incidents, requests and improvements.
Monthly subscription
From 35,000 FCFA/month
Industry solutions
Nematek One Pharmacy
Pharmacy, batches & expirations
Control inventory, anticipate expirations and improve product availability.
Implementation
From 1,200,000 FCFA
Web & hosting
Nematek One Hosting
Managed hosting & backup
Managed hosting, backups, security, monitoring and clearly defined responsibility.
Monthly subscription
From 20,000 FCFA/month
Web & hosting
Nematek One Domain & Email
Domain & professional email
A professional digital identity with DNS, SSL, domain and email managed with Nematek.
Per user/month
Email from 2,500 FCFA/user/month
Concretely
Five problems, one answer: connect the flows
Incidents grow out of everyday neglect: several employees share one administrator account, former employees keep their access, nobody knows when the last backup actually worked, domains and certificates expire with nobody in charge, a shop cannot open its till at 10 a.m., and errors reported several times have no central history.
Nematek One Secure strengthens the foundations: account inventory, essential settings, MFA on compatible systems, backup-strategy verification and a corrective action plan, from 250,000 FCFA. Nematek One Support organises assistance into qualified, prioritised, tracked tickets, from 35,000 FCFA per month. Response times, coverage hours, channels and escalation paths are written into the contract; a rollout’s initial assistance and recurring support remain two separate services.
Secure: 250,000 FCFA, 750,000 FCFA and from 1,800,000 FCFA. Support: 35,000 FCFA, 70,000 FCFA and 150,000 FCFA per month, Enterprise by quote. On-site work is owed only when the contract provides for it, and any change or new development needs a separate quote. Hardened security means neither a guarantee against every attack nor assumed round-the-clock availability.
Frequently asked questions
What people ask us
Is support included for free?
Any initial assistance periods are defined in the implementation quote. Recurring support is a separate service with its own plans.
What does ‘response within a deadline’ mean?
It means handling starts within the contractual terms, not necessarily that full service is restored.
Do you work on Sundays or at night?
Extended hours and any on-call cover are defined in the accepted quote; they must not be assumed included.
Should I send my passwords in a ticket?
No. Describe the site, the error message and useful technical details, and never share passwords, codes or your customers’ personal data.
Does Secure protect me against every attack?
No. It reduces risk through verified controls, but licences, equipment, independent audits and continuous monitoring belong to separate scopes.
Industries that benefit
Different use cases, tailored scope
Retail stores
Sales, inventory, payments and follow-up in one workflow, for neighbourhood shops, clothing stores, food retailers, hardware stores and multi-site businesses.
PharmaciesBatches, expirations, FEFO, inventory and access control.
Schools & training centresStudents, parents, fees, attendance, grades and communication.
Property managementProperties, leases, bookings, rent, expenses and maintenance.
Manufacturing & processingMaterials, batches, production, quality, yield and costs.
Professional servicesLeads, projects, documents, billing and customer follow-up.
Small & medium businessesA scalable base for sales, finance, customers, security and operations.
E-commerceConnected catalogue, ordering, payment, delivery and inventory.
Not sure which solution to choose?
Share your priority problem, sites, users and current tools. Nematek will guide you toward the right scope.