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Available solutionCommerce & CRMCameroon

Conversational commerce

Nematek One WhatsApp CommerceWhatsApp sales and order management software in Cameroon

Turn WhatsApp conversations into trackable orders and better customer follow-up.

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Built for these industries:

01

Problems we address

  • Orders get lost in chats and status posts.
  • Prices, inventory and customer addresses are re-entered manually.
  • Payments and deliveries are difficult to reconcile.
  • There is no reliable follow-up history.
02

Outcomes we target

  • Fewer forgotten orders.
  • Consistent pricing and inventory across channels.
  • Clear payment and delivery tracking.
  • A customer base ready for structured follow-up.
The Nematek solution

Clear scope built around real work

Nematek scopes processes, users, data, controls and dashboards before go-live. Exact components remain tied to the selected level and approved quote.

01

Catalogue, prices, stock and quote requests

02

Orders created from qualified conversations

03

Customer, address, payment, delivery and status

04

Invoice/receipt, history and after-sales follow-up

05

Segments, follow-ups and approved messages

06

Synchronisation with inventory, CRM and Gestion Commerciale

Business & Enterprise

Options for more advanced needs

These capabilities depend on scope, integrations and selected providers.

  • Guided chatbot and FAQs
  • Online/Mobile Money payment depending on provider
  • Multiple agents, assignment and supervision
  • Delivery, proof of receipt and campaigns
Guided demonstration

See the critical workflow, not a generic demo

We use demonstration or anonymised data. A tailored demo confirms whether the workflow truly fits your need.

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  1. Receive an enquiry and identify the customer.

  2. Create the order, reserve inventory and request payment.

  3. Track delivery, then trigger an approved follow-up.

A schematic of the workflow, not a screenshot
Pricing

Clear budgeting before commitment

Indicative amounts in FCFA (XAF), excluding tax. The quote separates one-time implementation fees from recurring operations, hosting or support fees, as well as third-party services and future changes. Final pricing depends on scoping.

Essential
350,000 FCFA
What’s included in this level
  • Customers and contact details
  • Orders from WhatsApp conversations
  • Quotes and sales orders
  • Product catalogue and prices
  • Declared and confirmed payments
  • Preparation and delivery statuses
Ask for this level — Nematek One WhatsApp Commerce Essential
Business
750,000 FCFA
What’s included in this level
  • Everything in Essential
  • Several salespeople and order assignment
  • Sync with Sales Management, depending on configuration
  • Stock availability checks
  • Sales communication templates
  • Order and sales reports
  • Official WhatsApp Business integration, subject to eligibility and access
Ask for this level — Nematek One WhatsApp Commerce Business
Enterprise
From 1,500,000 FCFA
What’s included in this level
  • Sales teams or several shops
  • Enquiry distribution across salespeople
  • Permitted notifications and automations
  • CRM, e-commerce and logistics integration
  • Business chatbot after technical study
  • Custom dashboards and controls
Ask for this level — Nematek One WhatsApp Commerce Enterprise
Compare with the other products
First-year budget

Estimate your first year

Estimate my first-year budget

Implementation once, then support and hosting: the same plans for every Nematek One product. The amounts are the catalogue’s.

With the Essential support and hosting plans, counted over 12 months, the first year comes to at least:

In the following years there is no implementation to pay: with these plans, support and hosting come to 660,000 FCFA over 12 months.

Indicative amount excluding tax, confirmed at scoping. Enterprise levels are quoted: they are not counted in the total. Third-party services (licences, domain, email, SMS/WhatsApp, payment, hardware, travel) and improvements: quoted separately.

All the plans: Nematek One Support · Nematek One Hosting

WhatsApp Business account, Meta approval, templates and messaging fees remain subject to provider rules.

FAQ

Frequently asked questions

How much does WhatsApp sales and order management software cost in Cameroon?

Implementation: from 350,000 FCFA, excluding tax. By level: Essential: 350,000 FCFA · Business: 750,000 FCFA · Enterprise: from 1,500,000 FCFA. Support: from 35,000 FCFA/month, depending on the Nematek One Support plan chosen. Hosting: from 20,000 FCFA/month, depending on the Nematek One Hosting plan chosen. These are indicative prices in FCFA: the final quote depends on the number of users and sites, your data and the integrations.

How long does it take to set up Nematek One WhatsApp Commerce?

3 to 8 weeks, as a guide. The schedule is agreed with you after scoping, depending on your data, users and sites.

What does Nematek One WhatsApp Commerce work with?

With Gestion Commerciale, CRM, Mobile Money. Each connection is confirmed during scoping; an integration with a third-party tool is priced separately.

What should I know before choosing Nematek One WhatsApp Commerce?

WhatsApp Business account, Meta approval, templates and messaging fees remain subject to provider rules.

Does Nematek train my team?

Yes, on site, by role and on the screens each person will use. The amount of training depends on the level and is set out in the quote.

Can I see a demo?

Yes. We prepare a demo focused on your main problem, using sample or anonymised data.

Is a special licence needed to connect WhatsApp?

The native WhatsApp connection may require a paid licence for the management platform the solution is configured on, a WhatsApp Business account and approved message templates; this is confirmed at scoping. Meta fees and third-party services are not included.

Are my messages sent automatically?

Automations depend on channels, authorisations and approved templates. Each send follows the adopted scope.

Are WhatsApp orders linked to my stock?

Yes, in Business. Availability is checked and the order is synchronised with the retail management module according to the configuration.

Can I distribute requests across several sellers?

Yes. Business handles several sellers and order assignment. Enterprise distributes requests across salespeople or shops.

ImplementationFrom discovery to adoption
Implementation

From discovery to adoption

01

Discovery

Interview, site visit and understanding of the priority process.

02

Scoping

Scope, roles, data, integrations, timeline and acceptance criteria.

03

Design

Configuration and demonstration of the critical workflow.

04

Implementation

Configuration, agreed development, integrations, security and testing.

05

Adoption

Data preparation, role-based training, validation and go-live.

TrainingSupport and deployment
Training

Prepare users by role

The Essential and Business levels include training support; Enterprise uses a role-based programme. Exact volume is confirmed in the quote.

Support after go-live

Continuity after go-live

Nematek One Support covers help with delivered functionality, routine access management and incident diagnosis based on the selected plan.

See the support plans
Deployment

An environment matched to the need

Nematek Managed Cloud, dedicated environment, customer infrastructure, local/hybrid or compatible existing instance based on customisation and ownership needs.

View hosting

Combine with

A modular foundation

Gestion CommercialeCRMMobile Money
Related solutions

Build around the need

Back to catalogue
Practical guides
All guides

Nematek One WhatsApp Commerce

Let’s talk about your real workflow

An assessment confirms the right solution, required data, integrations and budget.

Request a quoteContact the team